Terms & Condition

• Age. Strictly 20+. You must be 20 or over to enter and to be served alcohol, in line with Thai alcohol licensing and venue policy. Non-Thai nationals should bring a valid passport; Thai nationals may use a Thai national ID card. ID is checked on entry and may be re-checked at the bars. No entry and no refund for anyone under 20.
• Your ticket. You will receive a confirmation email and QR e-ticket from Megatix. Show your QR on your phone on entry. Each ticket admits one person once. Do not share your QR code or booking reference; duplicated tickets are refused after the first scan.
• Refunds, cancellation and postponement. Tickets are non-refundable except as set out here or where the law requires. If the festival is cancelled, you will be offered a refund of the ticket face value. If it is rescheduled, your ticket stays valid for the new dates; if you cannot attend, you may request a face-value refund within 14 days of the announcement. Booking fees are non-refundable. (confirm window + fee position with Megatix)
• Lineup changes. Lineup, set times and stage details may change. No refunds for changes to the lineup, set times or individual artist cancellations. Your ticket is for the festival, not any single act.
• Force majeure. We are not liable for failure or delay caused by events beyond our control, including extreme weather, natural disaster, government or licensing action, civil disruption or public health measures. Where possible we will reschedule; if the festival is cancelled outright you are offered a face-value refund.
• Entry, safety and conduct. Entry is at your own risk. Bags are limited to A4 size. You may be searched on entry and anything that could be used unsafely or unlawfully will be confiscated. No outside food or drink. No professional cameras without an approved pass. Thailand enforces strict drug laws: illegal substances are prohibited, and anyone found with them will be refused entry or ejected without refund and may be reported to the authorities. We may refuse entry to, or eject, anyone behaving unsafely, unlawfully or anti-socially, without refund. (re-entry policy: confirm)
• Liability. You attend at your own risk. We are not liable for loss of or damage to personal property, and our liability is limited to the fullest extent permitted by law. Nothing in these terms excludes liability for death or personal injury caused by our negligence.
• Photography. By attending you consent to being photographed and filmed, and to that footage being used for DnB Allstars marketing and promotion.
• Transfers and resale. Tickets may not be resold or offered for resale through any unauthorised channel, and tickets found on unauthorised resale may be voided. The only permitted transfer is the official name-change process: contact [email protected] with your booking reference and the new attendee's details up to 7 days before day one. The new attendee must also meet the 20+ ID requirement.
• Payment. Pay by card, PromptPay QR, TrueMoney Wallet or other methods supported by Megatix at checkout. Payment-plan and instalment options may be available later in the cycle.
• Travel and entry. Flights and transfers are not included. Fly into Phuket International (HKT), around 45 minutes from Azulea in Chalong. All non-Thai visitors must complete the free online Thailand Digital Arrival Card (TDAC) within 72 hours before arrival. Most of our crowd (UK, Ireland, EU, Australia, New Zealand, Canada) can currently enter visa-free for tourism, but rules and stay limits change, so confirm the requirements for your own passport before you book. We recommend travel insurance.
• Selling entity.Tickets are sold by DNBA Entertainment Ltd. 5–9 Headstone Road, Harrow, England, HA1 1PD, Company number: 11593420.
• Contact: [email protected]
• Important Sale Info: Allocation Exhausted means all tickets are in guests carts. If carts are abandoned, tickets return to sale. Time limit: once you enter, you have 10 minutes to complete your ticket selection. Ticket tiers differ only in price, sold on a first-come, first-served basis. For ticketing issues, email [email protected].